Call Center Operation Design Maintenance PDF Cbb424eb2

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Call Center Operation: Design, Operation, and Maintenance PDF




by Duane Sharp : Call Center Operation: Design, Operation, and Maintenance

ISBN : #155558277X | Date : 2003-04-28

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PDF-c808a | Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples… Call Center Operation: Design, Operation, and Maintenance


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Call Center Operation: Design, Operation, and Maintenance by by Duane Sharp

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